Crofton and Sharlston Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same. Patients were involved in assessments of their needs and staff accounted for communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and made sure people understood their care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice made sure that patients received effective care and treatment by assessing and reviewing their health, care, wellbeing and communication needs. As part of our assessment, a Care Quality Commission GP specialist advisor (SpA) conducted a series of remote clinical searches of patient records, this included the records of patients with long term conditions. We found no concerns with the practice’s procedures, or the management of these patients at the practice.

As part of our assessment, a Care Quality Commission GP specialist advisor (SpA) conducted a series of remote clinical searches of patient records. We saw evidence from the clinical notes review that staff were managing patients in line with legislation and current evidence-based good practice and standards. Staff told us that they were able to keep up to date with current practice through emails, shared learning, training, meetings and protected learning time.

The practice worked well across teams and services to support people, working with other services and professionals to deliver appropriate care and support.

The practice supported patients to manage their health and wellbeing and maximise their independence. The practice supported patients to live healthier lives and where possible, reduce their future needs for care and support. The practice had recall systems in place and shared how they managed non-attenders, including baby immunisations. The practice had previously held themed events to encourage the uptake of the children’s influenza vaccine.

The practice monitored care and treatment of patients and had registers in place for patients with a learning disability and those with long-term conditions. The practice had a recall system and explained how they followed up any patients who failed to attend appointments. The practice had participated in the General Practice Improvement Programme (GPIP) and supported national priorities and initiatives to improve population health, for example smoking cessation.

The practice had a policy in place and staff were able to share their understanding of consent. Do not attempt cardiopulmonary resuscitation (DNACPR) decisions were appropriate and were made in line with relevant legislation.