Updated 23 September 2024
Goodcare Practice is a NHS GP practice which provides primary care services to 10806 patients from one location in Northolt, under a contract held with NHS England. Information published by the Office for Health Improvement and Disparities shows that deprivation within the service population group is in the third decile (3 of 10). The lower the decile, the more deprived the service population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Goodcare Practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities: diagnostic and screening procedures, midwifery and maternity services, surgical procedures, and treatment of disease, disorder, or injury.
We conducted an assessment between 26 and 28 November 2024. We requested evidence from the practice, carried out remote interviews with staff and remote searches of the practices’ clinical system. The assessment also included a site visit. We found the practice reviewed incidents appropriately, investigated and recorded actions taken. Medicines management reflected current and relevant best practice we found patients were monitored appropriately. We saw patients’ medicines were appropriately prescribed in line with the relevant legislation, current national guidance, or best available evidence. Patient’s needs were assessed using a range of assessment tools to ensure their needs were reflected and understood. Patients received care, and treatment that was evidence-based and in line with good practice standards. One of the partners was the lead for diabetes, they had done a lot of work with diabetic patients within the practice. As a result, patients’ diabetic management had improved and the practice was asked by the Ealing borough’s lead diabetes GP to share their knowledge and experience.