St Mary's Hospital

We assessed all 5 quality statements in the caring key question and found it to be good. The service had not been previously inspected and this domain had not previously been rated. The overall location rating for this domain remains good.

Staff treated clients with dignity, respect, compassion and kindness. They respected their privacy and followed appropriate policies to maintain confidentiality. Patients were involved in the running of the ward through weekly community meetings and were able to feedback in a variety of ways.

Staff were knowledgeable about individual patients and understood patient need. There were different ways for patients to be involved in their care. However, not every patient we spoke with felt involved. The service had delivered co-production training to staff to help with this. Patients had access to information they needed on their care and treatment. Information was available in a range of different formats.