• Ambulance service

Yormed Ambulance Station

Overall: Good read more about inspection ratings

Manor Farm, Eddlethorpe, Malton, YO17 9QT

Provided and run by:
YorMed Limited

Report from 7 November 2024 assessment

Ratings - Emergency and urgent care

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Not rated

  • Responsive

    Good

  • Well-led

    Good

Our view of the service

Managers and staff operated two emergency ambulances capable of providing emergency and urgent care (EUC) transfers with wheelchair, stretcher and specialist bariatric requirements. The service could fulfil both local and longer distance transfers. Staff were flexible to provide EUC at short notice including out of hours. Managers had actioned and resolved all breaches from CQC’s last inspection in July 2019. Managers shared learning with external and contracted partner organisations such as regional NHS ambulance services. All staff could directly access level 4 and 5 trained safeguarding leads for support and advice on any safeguarding matters. The service better monitored their effectiveness through audits, patient assessments, and performance compliance reports from commissioners. For example, the service’s NHS ambulance trust contractor’s last shared response times report from April to September 2024 achieved 99% compliance. However; CQC were still unclear how managers and staff would enact their mission or values. Eight of the 14 whistleblowing cases CQC received about the service since their last inspection shared concerns. However, managers had taken all appropriate actions to address these concerns. Managers and leads did not always review or prioritise risks to the service. Some governance areas needed strengthening and further embedding before the service’s regulated activity increased. Managers needed to respond promptly to CQC’s offsite requests for governance and risk documentation. They also needed more daily oversight of related processes once the service resumes additional contractual work to ensure sustainable delivery and performance.

People's experience of this service

The service were undertaking no EUC transfers during CQC’s assessment. However, CQC reviewed five EUC customer feedback questionnaires from November 2023 to May 2024. The service had received positive feedback for EUC staff which praised the ‘sensitivity, organisation and training of all involved’ and their ‘great presence of mind and flexibility’.