Yormed Ambulance Station

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind, caring and compassionate. Managers offered all staff extensive support and wellbeing resources and initiatives.

This service scored 30 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

CQC reviewed positive feedback about two EUC crew members who showed great empathy and sensitivity whilst helping transport a patient with stage four cancer and their family.

See ‘listening to and involving people’ under Responsive.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Managers feedback any positive staff recognition. They organised team building days out. Drivers with the best driving compliance were rewarded. One staff’s annual appraisal form commended managers and the service for developing their clinical skills and providing further support. This included relevant paperwork such as safeguarding referrals and incident report forms.

CQC reviewed the service’s health and safety, lone working and manual handling policy. Managers ensured staff did not work excessive hours (over an average of 48 a week without employee consent) as per the working time directive. This policy referenced the directive and related regulations. Managers confirmed their governance lead reviewed all policies. Staff had to read and sign equal opportunities and equality, diversity and inclusion policies as part of their induction process.