Empingham Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed one quality statements from this key question; equity in experiences and outcomes. We found information was provided in different formats to suit the needs of patients. We saw examples of patient centred care. Feedback from patients about the service was positive. The National GP Patient Survey showed patient satisfaction was above the local and national averages regarding the overall experience of contacting the practice and the experience of contacting the practice via telephone.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The GP patient survey data regarding access, patients being involved in decisions about care and treatment and being treated with kindness, compassion and dignity showed the practice performing in line with or better than the national average. For example, 68% of patients responded positively to how easy it was to get through to someone at the practice on the phone compared with 50% nationally.

The percentage of respondents to the GP patient survey who responded positively to the overall experience of making an appointment was 57.1% compared with 54.4% nationally.

The percentage of respondents to the GP patient survey who responded positively to the overall experience of the practice as good was 78% compared with 74% nationally.

The practice had collated compliments from patients over the preceding year and we reviewed these during the inspection. They praised both the clinical care, delivered in a compassionate and understanding manner as well as the reception and dispensary team as helpful and understanding.

Leaders and staff told us they had received training in equality and diversity and were aware of discrimination and inequality that could disadvantage different groups of people using their services. They proactively sought out ways to address these barriers to improve people’s experience, act on information about people's experiences and outcomes and allocate resources and opportunities to achieve equity.

The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. The practice was accessible to patients with mobility needs. We saw from the processes in place that the practice was actively looking for and listening to information about people who were likely to experience inequality in experience or outcomes. They had processes in place to tailor the care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.