- Care home
The Goddards
Report from 7 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 10 October 2024 to 2 February 2025, including site visits on 10 and 15 October 2025, 15 January and 7 February 2025. This assessment was carried out in response to information we had received about the service. We reviewed 22 quality statements under the key questions of safe, effective, caring, responsive and well led. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. The Goddards - Care Home Learning Disabilities is a care home registered to provide accommodation and personal care for up to 14 people with learning disabilities and/or autistic people. During this latest assessment we identified areas for improvement of the quality of care provided to people.
People were not always protected from abuse. Staff were able to identify, and report concerns about people's welfare. However, the management team did not always follow internal and external policies to protect people from harm. People were given their medicines safely and in a timely manner. We found the management team open and honest, and they had identified some concerns relating to staffing at the service. However, governance systems in place to manage the quality of the service were not always effective and did not support with improving the service. The registered manager was aware of some of the governance issues at the service and whilst they understood their role, they prioritised people's needs and the delivery of care. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We identified a breach of regulation in relation to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We communicated with people living at the service at the time and spoke with visiting professionals about their experience of the service. People told us they felt safe at the service and the staff and management team supported them well. The model of care and setting maximises people’s choice, control and independence. The service had supported a number of people to gain employment and where needed the management team arranged training for people to support them to develop their skills and to move on to independent living. .Care delivered is person-centred and promotes people’s dignity, privacy and human rights People were treated with dignity and respect and were able to choose how and where they spent their time. Staff knew people and their needs well and we observed natural, professional relationships between staff and people. Staff supported people to follow their dreams and ambitions. Professionals gave positive feedback about how the service supported people with their specific health needs. The registered manager spent time supporting people and was committed to ensuring their needs were prioritised.