The Goddards

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They delivered care in line with legislation and current evidence-based good practice and standards.



The provider had failed to identify that people's care plans were not always consistent or reflective of their current needs. However, the provider, registered manager and staff did ensure that people were supported in line with best practice. People were supported in line with current guidelines and advice was sought from health professionals when needed.

People were supported to maintain a healthy balanced diet and enjoyed the food at the service. One person told us, "The food is always lovely." People were supported and encouraged to participate cooking, baking and meal preparation. Pictorial menus were available to support people in making choices.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They delivered care in line with legislation and current evidence-based good practice and standards.



The provider had failed to identify that people's care plans were not always consistent or reflective of their current needs. However, the provider, registered manager and staff did ensure that people were supported in line with best practice. People were supported in line with current guidelines and advice was sought from health professionals when needed.

People were supported to maintain a healthy balanced diet and enjoyed the food at the service. One person told us, "The food is always lovely." People were supported and encouraged to participate cooking, baking and meal preparation. Pictorial menus were available to support people in making choices.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.



We saw evidence that staff worked with other health professionals to support people’s health and wellbeing, for example regular reviews with their GP and specialist services. A health professional told us, “Staff are always happy to support any work we are wanting to complete with people. The staff are knowledgeable about people’s needs and communication from the registered manager and staff is very good.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People spent time as they wished. The registered manager and staff promoted people’s wellbeing by identifying what was important to them. People were supported to maintain their hobbies and interests, and the registered manager ensured appropriate support was in place for them to do so.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met the expectations of people themselves.



People's health and wellbeing was monitored daily. Staff communicated any changes in people's needs in a timely manner. However, this was not always reflective or recorded within care plans and risk assessments. Where changes were noted, action was taken to communicate with the appropriate health professionals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care and support plans considered their ability to consent to care and treatment. Assessments were carried out in line with the Mental Capacity Act, with decisions being made in people’s best interests where necessary.



Staff sought people's consent prior to providing care and support. The registered manager had submitted applications to deprive people of their liberty where they were needed. Capacity assessments and best interest decisions were completed. However, some documentation did not always contain detailed information regarding the decision being made. The registered manager agreed to address this.