High Standard Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment this key question was not rated. At this assessment the key question rating has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us that staff treated them with respect and were trustworthy. One person said, “They do things to my satisfaction. I trust them.” Staff were kind and caring and supported people in line with their preferences and care plans.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff supported people in a person-centred way and in line with their choices. For example, staff were able to speak to people in their first language as well as in English. Staff addressed people by their preferred names and relatives told us that staff were respectful towards them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people’s independence. Care records provided staff with guidance regarding the personal care tasks they could perform independently and which they required support with. People were supported to have the maximum choice and control over how they received their care and support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s changing needs were monitored by staff and the registered manager. Where people’s needs changed, these were reviewed and care plans updated. None of the people receiving support were identified as requiring end of life care . However, the provider knew how to make referrals for specialist palliative care input, should the need arise.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider supported staff in their personal and professional development. Staff received supervision to support and improve their performance and training to improve their skills and knowledge. Staff felt supported in their roles and their satisfaction with the service leadership was gathered through staff surveys.