High Standard Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment this key question was not rated. At this assessment the key question rating has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed people’s needs. Assessments were carried out collaboratively with people and their relatives. One person told us their assessments were, “done together with family, and I am happy with all of that.”

People’s assessments covered a range of areas including their health, physical needs and existing support network. People’s care plans provided staff with guidance on meeting people’s assessed needs and preferences. The registered manager understood that when required, referrals to healthcare professionals should be made for specialist assessments.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received their care and support in line with published practice. People’s assessments noted their preferences, and care was delivered in line with them and the training staff received. People were supported with reassessments whenever their needs changed, and the registered manager knew how to make referrals to healthcare professions for assessments and guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider’s management and staff worked together to assess, review and meet people’s needs. Where people also received support from other services, the provider liaised with them to ensure clarity of roles and responsibilities and a collaborative approach.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live healthy lives. Staff met people’s personal care needs and supported them to eat healthily. People had access to healthcare professionals such as GPs to monitor their health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care and support was evaluated. The registered manager carried out audits of care and reviewed the support people received from them. The positive outcomes people sought from the care provided was set out in care records and staff worked towards achieving these goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People consented to the care and treatment they received. One person told us, “They only do what I agree with.” Another person said, “We talk about everything together”. The registered manager assessed people’s capacity to make decisions. Where required, relatives had sought and been granted legal powers to make important decisions in people’s best interests. This was recorded in people’s care records.