- GP practice
Pearl Medical Practice
Report from 18 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 7 August to 13 August 2024. Pearl Medical Practice provides primary care services from purpose-built premises located in the Wembley Centre for Health and Care, 116 Chaplin Road, Wembley, London HA0 4UZ. There were approximately 5,250 people registered with the service at the time of our assessment. Published demographic data shows that the practice population has a higher proportion of young people and a lower proportion of patients aged over 55 than the English average. Levels of income deprivation are in line with the English average however there is a relatively high prevalence of some longer-term conditions such as diabetes mellitus. We conducted this assessment to follow-up on a previous breach of regulations and covered the key questions of effective and well-led. We found that the provider had addressed the issues identified at our previous inspection. We also covered 4 quality statements from the safe key question and 1 quality statement from the responsive key question and combined the scores for these areas with the scores from the last inspection for the quality statement areas we did not assess this time. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Staff managed medicines well and involved people in planning any changes. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interest
People's experience of this service
The national GP patient survey (2024) results were in line with or above the England average for questions relating to both access and experience. The service engaged with people through its Patient Participation Group (PPG) and used internal surveys to assess aspects of the service. Feedback from people who participated in this assessment was wholly positive. People told us the practice provided an excellent service, they were listened to and treated promptly. People mentioned that the GPs took particular care with family members with more complex needs, for example taking the time to treat them with respect and to meet people’s individual needs and preferences.