Pearl Medical Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Some people who participated in the assessment complimented the practice on providing person-centred care. For example, one comment noted that the GP treated the person as an individual, acknowledging their ethnicity and culture and using this to enhance the care provided. Another person described the reception staff as always talking to a family member with kindness and respect and taking time because the person had communication needs. The practice had sought the views of relatives and carers of patients who received end of life care in an attempt to understand their experience of care and treatment and to identify improvements that could be made. Ten responses had been received since 2021 and feedback was positive. Staff and the service were described as respectful, sensitive, caring, responsive and efficient. Suggestions for improvements included more face-to-face consultations and earlier access to allied health support.

Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff informed us that information leaflets in languages other than English were available to patients. Many staff were multilingual which aided communication with patients.

Vulnerable people were flagged on the system and the practice team worked flexibly to accommodate their needs when accessing the service. Staff received regular training on equality and diversity, working with people with learning disability and autism, and mental health awareness in primary care. The provider had processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and Travellers.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.