The Paddocks

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 27 November 2024 to 21 January 2025. This was a planned assessment to check whether the warning notices issued following our last inspection had been met. We assessed all the quality statements under the key questions for safe, effective, caring, responsive and well led. We found the service had made improvements and was no longer in breach of the legal regulations. Systems were now in place to ensure good governance in the service and there were systems to ensure the Deprivation of Liberty Safeguards (DoLS) legal requirements were now met. The service is a learning disability service providing support to adults with learning disabilities, people with mental health needs, physical disabilities, sensory impairment, older people, and autism. We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. The registered manager and leadership team now had good oversight of the service. The registered manager evidenced good partnership working with health care providers and ensured care planning information was now detailed and current. Staff supported people in a person-centred way and people were achieving positive outcomes. Staff were knowledgeable about people’s support needs and received training to support people safely. Staff spoke positively about the support they received from the registered manager and about how they work together as a team.

People's experience of this service

Evidence was gathered on-site by observing and talking with people. Feedback was also gained from relatives and an advocate for people on and off-site. Relatives fed back positively about the service. There were no negative comments made by any of the relatives spoken with and all expressed satisfaction with the way their relatives were cared for and supported.