The Paddocks

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed all six quality statements for this key question, these were kindness compassion and dignity, treating people as individuals, independence, choice and control, responding to people’s immediate needs and workforce wellbeing and enablement. People now received good care. Leaders and staff understood people’s needs well and ensured people were supported in a caring and dignified way. People were treated as individuals and participated in decisions. Staff felt supported by leaders and were enabled to have a good work-life balance.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

One relative said they were very pleased with the support their relative received. They said, “Personal care is spot on, I am pleased about that. It is all done with dignity and respect.”

Staff said they treat people with kindness, compassion and dignity by supporting each person in a person-centred way. Staff confirmed how they supported people to manage their distress. Leaders said they completed spot checks to ensure people were treated with kindness compassion and dignity. The registered manager said they challenged any issues if they were identified.

Partners said the staff were kind and respectful to people, one partner said, “The staff at The Paddocks are respectful to clients.”

Staff treated people with kindness and dignity. We observed staff talking to a person about what was happening while they were being transferred to a comfy chair in a hoist. We also observed staff supporting a person with their meal, explaining what they meal was and pacing the meal to suit the person’s eating requirements.

Relatives said the home treated people as individuals. Relatives confirmed people had their own rooms which were decorated to reflect their likes and needs. Relatives said staff knew how to support people in a way that met their individual needs and to do things they want to do, for example, going on holiday.

Staff said they know about people’s individual preferences through people’s care plans and by getting to know the person. They confirmed their knowledge of how people make choices. The registered manager said people can do as they wish throughout the day including eating meals at a time they choose or doing an activity of their choice.

We observed people were treated as individuals. Staff supported people to do things they enjoyed doing, for example, one person went out for a drive with staff to get a hot chocolate and staff spent time with a person reading a book with them because this is an activity the person liked to do. We saw a person appeared to enjoy looking after the chickens which lived in the garden, and we saw staff supported the person with this activity.

There were care plans which included people’s personal preferences and information about how people communicate and made choices. Staff had received training to support their understanding of person-centred support.

One relative said, “The home encourages my relative to be as independent as possible, they involve [relative] in daily living chores.”

The registered manager confirmed how the team had showed person how to use a washing machine to promote independence around washing their clothes. One staff member confirmed how they supported a person around their independence in cleaning their flat. Another staff member said how they encouraged a person to do as much as possible for themselves, for example, during personal care or eating a meal. Staff explained how they supported a person to make choices by using flash cards or objects to choose from.

We saw staff supported a person to develop their independence in their own flat. They supported the person around baking and meal preparation.

People had care plans which included information about what the person could do for themselves. There were systems to support people’s communication style, for example picture cards were in place to help a person make choices.”

Relatives said the home responds well to their relatives’ immediate needs. One relative said, “staff ensure their relative is given a drink when this has been requested.”

Staff confirmed their awareness of signs of distress for a person and the actions they would take. For example, one staff member explained how a person communicated they are in pain and confirmed the actions they would take to support the person.

We observed staff supporting a person to manage distress in a sensitive and dignified way. We observed staff following a person’s care plan to reduce the risk of the person becoming distressed and an incident because of distress.

The registered manager said they complete risk assessments and make reasonable adjustments to enable staff to complete their work safely. Staff felt supported by the registered manager and felt the team worked well together. One staff member said the registered manager had supported them with reasonable adjustments with their shifts around a health need.

The service has policies and procedures to ensure staff were supported to do their job well; for example, a flexible working policy to support a healthy work life balance. The registered manager provided regular opportunities for staff development and feedback. For example, staff supervisions and staff meetings took place frequently throughout the year.