Three Sisters

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was working within the principles of the Mental Capacity Act 2005 (MCA). Systems were in place to ensure mental capacity assessments had been completed with people and others involved in their care. Where people could not make decisions and consent to their care, robust processes were now in place to make sure any decisions would be made in their best interests, involving all the relevant persons. Staff knew the importance of seeking consent. Throughout our visits we observed people being asked their consent before support was provided. People made their own choices and decision on a day-to-day basis about what they did, what they ate and how they filled their time. Where people were not able to verbally communicate their choices, there were communication plans in place for staff to follow to ensure people were in control of their own lives.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider was working within the principles of the Mental Capacity Act 2005 (MCA). Systems were in place to ensure mental capacity assessments had been completed with people and others involved in their care. Where people could not make decisions and consent to their care, robust processes were now in place to make sure any decisions would be made in their best interests, involving all the relevant persons. Staff knew the importance of seeking consent. Throughout our visits we observed people being asked their consent before support was provided. People made their own choices and decision on a day-to-day basis about what they did, what they ate and how they filled their time. Where people were not able to verbally communicate their choices, there were communication plans in place for staff to follow to ensure people were in control of their own lives.