- Dentist
Ripponden Dental Care
Report from 10 September 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site assessment on 7 January 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. The assessment highlighted some additional risks in relation to radiographs, medical emergencies and medicine management which were acted on immediately. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Systems to audit could be improved. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Ripponden and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice which is all on ground floor level. On street parking is available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, dental nurses, receptionists and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 13 patients. On the day of our assessment, we obtained patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “Always gentle and caring. Never pushy. Staff are all lovely”, “ Minimal waiting time in comfortable surroundings. Reception staff polite and always put one at ease”, “The team are brilliant, and nothing is ever too much for them” and “The whole team from reception to senior dentists are caring, kind, knowledgeable, empathetic, genuine and honest”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.