Gosberton House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with kindness. They were able to tell us how they supported people’s dignity, for example by ensuring doors and curtains were closed before providing personal care.

Relatives we spoke to complimented staff. One relative said, “Staff are always lovely, friendly and open, they are so kind with [Name]. Staff know they like a bath and will support them to have one.”

We observed a member of staff supporting people to take their medicines. They were kind and caring with people and supported them to take their time. For example, we saw they supported one person to take their medicines one at a time. During this interaction they person indicated to the carer that they would like to get out of bed this morning and sit in their chair. The member of staff said that they would arrange for this to happen.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics .

Care plans needed to contain more information about people's individual needs. However, the care provided supported people’s needs. For example, when staff supported people with their meals this was done sympathetically and ensured the person received their nutritional needs. People were also supported to invite their relatives to eat with them at the home if they wished.

Where people moved to the end of their lives, the provider was keen to support their wishes. In addition, relatives were offered accommodation at the home to help them be fully involved in supporting their loved one at this difficult time.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were offered choices in their every day lives. For example, they were able to select what meal they would like to eat. However, independence could be supported with more personalised information in people’s care plans.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, one person complained to the nurse about their head itching and the nurse arranged for them to have a bath and hair wash.

Staff answered people's call bells promptly and supported people's needs. Where people were unable to use call bells regular monitoring checks were in place to support their needs and safety.

Relatives were happy that staff knew their loved ones well and so were able to see when they became unwell. One relative said, “[Nurse] was familiar with [Name] and so was able to identify whey they declined and called 999.” This supported the person to get prompt care.

The provider cared about and promoted the wellbeing of their staff.

Staff told us how if they were a member of staff down on the team the interim manager would arrange for agency staff to work to ensure there were enough staff to meet people’s needs.

The provider had information available in the staff room about organisations and other resources available to staff to support them with their well-being.

Staff worked 12 hour days and so the provider supported them to eat breakfast, lunch and dinner at the home.