Beacon House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Before people moved to the service a full assessment of their needs was completed with people, their relatives and other health professionals involved in their care. Once a placement at the service was agreed, a transition plan would be put in place. This involved people spending time at the service getting to know staff, and staff spending time with them. People’s communication needs were assessed, and clear communication plans were in place for staff to follow to maximise effectiveness of all their interactions.

The registered manager planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager ensured staff were up to date with best practice such as ‘STOMP’ and right support, right care, right culture. These were regularly discussed during supervision and staff meetings and embedded in peoples’ support plan.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The registered manager routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager had systems in place to review people’s support and care needs. Where appropriate they involved people’s relatives and social workers or other health professionals in the review.

The registered manager told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity was assessed and their consent to care obtained where possible. People were involved in day to decisions and given choice over how decisions affected their life as much as possible. Where people did not have capacity they were assessed under the Mental Capacity Act 2005 (MCA). This provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We found the service was working within the principles of MCA.