Wesley Place

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Assessment activity started on 3 February 2025 and concluded on 21 February 2025. We visited the service on 3 February 2025.

The provider was previously in breach of the legal regulations in relation to the management of risks, and the governance of the service. Improvements were found at this assessment and the provider was no longer in breach of these regulations.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was providing support in line with the ‘Right support, right care, right culture guidance’.

There was now a positive and proactive culture of learning within the service. The safety of people using the service and of staff was a priority. People were kept safe from avoidable harm. There was a clear commitment to reducing restrictive practices. There were enough staff to safely support people, and staff had received appropriate training and understood people’s individual needs. There were now detailed communication plans in place which were consistently followed. People made their own choices and decisions on a day-to-day basis. Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider routinely monitored people’s care and treatment to continuously improve it. Staff spoke positively about morale and told us they felt supported. Staff worked closely with other professionals to ensure people received appropriate care and support. Appropriate governance systems and processes were now in place, and these were used to manage and deliver good quality, sustainable care, treatment and support.

People's experience of this service

People received support that was tailored to their individual needs by staff who knew them well. People’s care plans included their goals and aspirations. These were regularly reviewed, and people were supported to work towards and achieve these. People were encouraged to be as independent as possible, and were able to spend time with others that were important to them. People, relatives and advocates were fully involved and there were many opportunities for them to share feedback and ideas about their care, treatment and support. Human rights considerations were contained within people’s support plans and people’s care and support was tailored in response to this.