Wesley Place

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. Away days were organised so managers, seniors and support workers could all contribute to the provider’s core visions and values.

Leaders created a shared direction that made sure each individual person was at the centre of their support when decisions about their lives were being made. Staff told us, “Person-centred care is our priority” and, “There is a positive professional culture in Wesley Place. The individuals in the Home are the centre in everything that takes place there.”

This service is required to have a registered manager. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection, the service had a manager who was in the process of becoming registered with the CQC.

Leaders had the skills, knowledge, experience and credibility to lead effectively. The management team were knowledgeable and open and honest throughout the assessment process. Staff, relatives, and professionals all spoke positively about the management of the service. Feedback included, “The manager is approachable and open to listening to staff concerns and suggestions”, “The manager is very approachable and is supportive and encouraging with all the staff. He offers guidance, completes appraisals, involves himself amongst the team and is always a friendly face to see” and, “I think the management are great. They always have been very approachable, listen to what I say and have a genuine care for all service users. This includes at a senior management level.”

The provider fostered a positive culture where staff, relatives and advocates felt they could speak up and their voice would be heard. Staff told us, “Staff are encouraged to question things they don’t understand or are unsure of, they can ask the trainer, senior or manager and are reminded of the importance of safeguarding.”

There was regular engagement with people and their representatives and a strong focus on supporting people to thrive, develop skills, have new experiences and live the life they choose. One relative told us, “We have an open and honest relationship with the service” and, “[The manager] is always open to suggestions from family.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Some members of staff told us how the management team had made reasonable adjustments for them to support them to perform their role to the best of their ability.

The service was well-led. Appropriate governance systems and processes were in place, and these were used to manage and deliver good quality, sustainable care, treatment and support. The management team had a good level of oversight of the service, and regular quality assurance audits took place. These identified areas for improvement and action plans were implemented in response. Staff, relatives, advocates and professionals spoke positively about the management of the service. Comments included, “The management team of the service are actively involved in all the activities of the service to ensure that the people we support are safe and given a quality care service”.

Staff and leaders worked in partnership with key organisations to support care provision, service development and joined-up care. Professionals told us, “The service has an open and transparent nature of information sharing from senior managers to the home manager which is positive.”

The management team and staff were committed to continuous learning and improvement. They continuously looked at ways to improve people’s quality of life and support good outcomes, and they actively involved staff, relatives, advocates and professionals with this. Staff told us, “We are good at implementing things, acknowledging a lessons learnt approach and at the foremost having the individuals at the heart of everything we do” and, “Wesley Place is a fantastic place to work at, they encourage the wellbeing of all the people we support and they take a different outlook on how we can improve the lives of people.” Reflection was encouraged and lessons learnt were discussed in handovers, staff meetings, supervisions and appraisals.