Delves Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. There was a process in place to ensure people’s needs were assessed. The assessments we reviewed considered people’s individual risks, needs and preferences. Relatives and those important to people were involved with the process.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. The home based their care plans and risk assessments on best practice guidance and used clinical tools to ensure people’s needs were identified and met.

The provider worked well across teams and services to support people. There were systems in place to ensure all teams effectively worked together. There were daily handovers and regular staff meetings so information about people could be identified and shared. There was evidence that showed the service worked with external health professionals to ensure they were meeting people’s individual needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. People’s health needs were responded to. A relative told us, “My relation had a urine infection a while ago and they dealt with it very quickly. They had antibiotics the same day it was diagnosed”. People’s health needs were identified, assessed and reviewed. When people needed support from external health professionals there was a system to ensure referrals were made and care plans were updated to reflect any changes or recommendations.

The provider routinely monitored people’s care and treatment to continuously improve it. There were systems in place to ensure people’s needs were identified, assessed and reviewed to ensure positive outcomes were achieved for people. The registered manager told us, and we saw case studies where positive outcomes had been achieved for people. This included how 1 person who was no longer able to attend football matches had received a visit from the local football team/players and how they had supported someone who was in receipt of end of life care to live a fulfilled life.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Capacity assessments and best interest decisions were in place when needed to ensure the Mental Capacity Act was applied. Staff had received training in this area and were aware of the processes to follow.