Castlethorpe Nursing Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question. The score for this quality statement has been combined with the scores from the last inspection, which was good. Though the assessment of this quality statement indicated some areas for improvement, the key question remains good. People were not consistently included in discussions about their care or asked what they wanted. Activity provision was limited which could significantly impact people’s experience of their care.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were not included in discussions about their care. There were limited activities, within the home or the community, for people to engage with. A person who used the service told us, “I would like to be somewhere where there is more going on.” They described the environment as depressing. People’s documentation did not include information about activities they enjoyed. However, people’s care plans were generally detailed and person-centred and helped staff to understand the person.

The registered manager acknowledged people’s involvement in their care and activities were areas for improvement. Staff understood the importance of people making day to day decisions about their care.

We observed limited activities taking place and people were not asked whether they wanted to join in with activities. We observed staff offering people day to day choices.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.