Springfield Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found people received dignified and caring support from staff and management team. People who required assistance with their personal care were attend to in a timely manner. people we spoke to confirmed this. One person said, “I have a buzzer which I can press they usually don’t take long to come.” However, one person said, “The longest I have had to wait for assistance was three quarters of an hour when someone forgot my meal, which was just a one off.” We received positive feedback about the caring attitude of staff and management team. Comments included, “Oh definitely very caring.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us they found the management team and staff, Patient, kind and caring One person said, “I have been here just over 18 months, “The staff are so lovely.” Also, another said, “They are all so compassionate and kind always willing to sit and chat.”

Staff relationships with people were caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported. It was evident through discussions with staff and the management team they were committed, and passionate about caring for people the right way. supported.

We received positive feedback from social care professionals about the kind and caring attitude of staff and management team.

We observed kind, caring and compassionate interactions between people and staff during our visit to the home. We saw planned activities, of multiple types, being enjoyed by people during the day, in various communal locations around the home. We did not see any occasions that gave us cause for concern.

People told us care staff and the management team knew about their individual requirements and preferences and this knowledge was used in their care, support, and to deliver their social, cultural and religious activities. Talking with people, we evidenced that the role of peoples’ families was supported by the management team, and they were encouraged to be involved in their relative’s care and support. One relative said, “They are acutely aware of [relative] needs as an individual. I must say they always involve us in their care.”

Staff and management team told us they understood the importance of supporting people to have stimulating activities, that they enjoyed and were delivered to meet their needs and preferences. Staff told us there was a person-centred engagement programme. For example, regular visits to local community activities were in place such as local library visits. A staff member said, “Residents enjoy going out into the town and talking and mixing with the general public.” The management team had invested in the facilities at the home, to make communal areas more person centred and to support a variety of activities. There were multiple communal areas throughout the home. On the day of the inspection visit a local children’s nursery were visiting and a singer performed songs.

We walked around the building and observed there was a good atmosphere. It was quiet and relaxed, and staff of all grades were smiling and friendly. We saw the activity coordinator together with staff engaging in a large activity with an outside singer and nursery children involved. People with differing abilities had been supported to come to the group from all over the care home. There was a lot of laughter and happy interactions between the staff and the people at the event. This was the activity described for the day on the group activities list for the week, which was displayed for all to see around the home.

People were involved with planning their care and support. Records reviewed showed that everyone had completed ‘An about Me’ record listing each person’s interests. There was evidence to show that activities, often individual, had been put in place. One staff member said, “We do try and meet people’s individual preferences on a one to one basis at times.”

People and their relatives told us staff offered choices and support when providing people’s care. People were encouraged to be as independent as possible. Staff were respectful and patient when offering people assistance. One person said, “They do encourage me to be as independent as I can, that is a good thing.”

Staff spoken with told us how they promoted people's independence and offered choices in their day to day care. A staff member said, “I always try and help people to do things for themselves if possible, it builds up confidence.”

We observed staff provided appropriate support which enabled people to maintain their independence and make choices where possible.

The registered manager had processes in place for ensuring people’s care documentation promoted their independence. In addition, information relating to people’s capacity to make decisions was in place, the guidance for staff to follow when providing day to day care was recorded to promote choice and control.

People and relatives told us staff were very good at supporting and caring for them. One relative said, “If you notice something and you tell them they put it right straight away and everybody is aware of the changes.”

Staff told us they knew people’s needs and said there was good communication within the staff team if needs changed for people. Daily handovers took place, and information was shared between staff and the management team. A staff member said, “We do get along as a staff team and information of changing needs of residents are shared.”

We observed people being supported and their immediate needs were met. For example, one person requested support to go to the bathroom and we observed they were attended to in a timely manner and in a dignified way by two staff members.

Staff spoken to were positive about the registered manager and management team and the level of support and guidance they were offered. One staff member said, “Very well supported by them all.”

Recorded evidence confirmed staff attended regular team meetings and requests for annual leave or shift changes were accommodated where possible. Processes for competency checks were taking place. This enabled staff to continue to develop and promote their wellbeing and skills.