RBK Solution Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

RBK Solution Ltd provided care and support that met people’s needs effectively and was in line with best practices. People received care that promoted their well-being and reflected their choices and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed. People and their relatives participated in assessments. One relative told us, “They carried out an assessment. Preferences and choices are followed. It was a lengthy form, and it was all noted.” Another relative said the assessment, “was developed with me and they wrote down everything I wanted and they’re doing it’’.

The registered manager assessed people’s needs and developed care plans to meet them. Staff understood people’s needs and followed people’s care plans to meet their needs effectively. Staff received training to ensure that the care and support they provided was safe and effective. Training included medicines administration, moving and handling, infection control and person-centred care.

People’s needs were assessed before they received a service. This was to ensure the provider could effectively meet people’s needs. People, their relatives and healthcare professionals participated in these assessments. The registered manager undertook regular reviews of people’s needs and care plans to ensure they continued to be effective and reflect people’s preferences.

People’s needs and risks were assessed and their care and support was provided in line with the guidance of health and social care professionals such as social workers, occupational therapists and nurses.

Staff were familiar with people’s assessments and care plans. This meant they understood people’s needs and how to support them. The registered manager followed best practice when carrying out assessments. This included involving people in them.

Staff completed care notes after each visit, documenting care delivery in accordance with individual preferences and care plans. The registered manager and office staff regularly reviewed care records to ensure they continued to meet people’s changing needs. Staff reviewed care records to ensure that care delivered was in line with evidence-based care and treatment.

People were supported with staff they were familiar with. The provider ensured continuous effective communication with people and their relatives. One person told us, “Whenever I highlight something, they sort it out immediately.”

Staff shared the view that the service worked well together. Care staff and office staff shared and checked information including daily care records and handover notes.

Where required the provider made referrals to health and social care professionals. The registered manager and office staff liaised with healthcare professionals, such as GPs and other providers to meet people’s needs.

The registered manager arranged team meetings and met with individual staff to discuss people’s changing needs and improvements to the service.

The provider supported people to access health and social care services and professionals. Care and support was provided in line with risk assessments to ensure people remained safe and healthy.

Staff supported people’s well-being. This included promoting healthy eating and exercise.

People’s health needs were regularly reviewed. Changes to people’s health were reflected in care records. Staff liaised with healthcare professionals and followed their guidance when providing support.

People and their relatives discussed their care and support with the registered manager. One relative told us, “The manager speaks with me from time to time almost every week to check if I am happy.” Another relative said, “They always seek feedback and I am also very vocal about things.”

Staff recorded details of the care and support provided into care records following each care visit. These were monitored by office staff to confirm compliance with care plans and to achieve positive outcomes.

The provider monitored outcomes for people through reviews, reassessments, quality assurance checks and feedback.

People and their relatives told us that staff sought their consent before providing care and support.

Staff received regular training around the Mental Capacity Act 2005 and understood the importance of obtaining people’s consent for the care they provided.

The provider had up to date policies covering the Mental Capacity Act 2005, Deprivation of Liberty Safeguards and people’s consent. When required people were supported to have mental capacity assessments. This was reflected in care records.