Meridian Health and Social Care - Nottingham

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question and found areas of good practice. The score for this has been combined with scores based on the rating from the last inspection, which was good.

People received good quality care and support that promoted and encouraged their independence. People had control over how their care was provided and were fully included in all decisions relating to their care. This included if any changes to care were needed.

Staff spoke positively about their roles. They enjoyed caring for and supporting people and they had a clear focus on improving people’s lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Most people and relatives felt they or their family member received care that met their individualised needs.

A small number of people did raise a concern that some staff spoke to each other in their first (non-English) language. Some told us they had raised this with the staff, and they had stopped doing this.

Staff could explain how they provided care in a way that focused on the individual’s needs. This included people’s cultural and religious needs, dietary requirements and people’s ability to wash themselves.

Staff told us they had regular calls which enabled them to provide consistent care and support to people as they understood people’s individual needs.

People’s care records took account of their individual needs and preferences, were understood by staff, and reflected their required care and support.

Care records also included people’s personal, cultural, social, and religious needs. People’s protected equality characteristics such as age, gender and sexual orientation were not seen as barriers to care. The provider encouraged and expected staff to care for people’s individual needs.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.