Montague Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at 1 quality statement for the key question of Caring: Kindness, compassion and dignity. People did not always understand their rights around consent to their care and treatment. Staff did not always respect people’s dignity and support people in a kind and compassionate way.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said that they felt uncomfortable with staff doing their observations and looking at them but not engaging with them.

Staff did not always show dignity or respect to people. Staff meeting minutes stated: ‘person has been asking for a haircut as it is starting to affect their personal hygiene, some staff are reluctant to take them, to the barbers due to issues with their mobility (wheelchair) and booking wheelchair accessible transportation’. This demonstrated a lack of dignity and respect to the person. Staff did not engage well with people at mealtime. They sat or stood in the dining room without engaging with people. This did not respect people’s dignity and was not compassionate. The provider told us that they planned to provide meals for staff so staff could eat with people and improve this experience.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.