Montague Court

As part of this assessment, we looked at 4 quality statements for the key question of well-led. These were capable, compassionate and inclusive leadership, workforce equality, diversity and inclusion, governance, management and sustainability, and learning, improvement and innovation. Some staff were not clear of the aims of the service and how to achieve them. Managers did not demonstrate an oversight of the risks and governance systems, and these were not always effective in assessing and identifying risks to people who use the service. Systems to improve were not embedded in the service and were not based on the views of staff, the people who used the service and their families.