Care4u Office

Updated 18 December 2024

Date of Assessment: 12 March to 21 March 2025. CARE4U office is a homecare service, which provides personal care for people living in their own homes. At the time of the inspection 8 people used the service.

At the last inspection we identified a breach of regulation in relation to the oversight of the service. Quality assurance processes were not effective at ensuring care and medicine records were up to date and maintained in line with best practice guidance. Audits had not identified the issues. At this inspection, improvements had been made, and the service was no longer in breach of regulations.

Staff knew how to provide safe care. They understood people's needs and how to manage any presenting risks. The provider ensured the assessments were completed in a timely manner and were accurate. The care records clearly detailed people’s needs and were written in a person-centred manner.

The provider promoted a learning culture where staff had access to a wide range of training, which equipped them with the skills and knowledge to work well with people. As part of the staff induction programme, the staff from overseas completed learning about preparing and cooking nutritious meals, which were culturally appropriate for the people they supported. Staff found the training really supported them to provide the best care possible for the people who used the service.

The provider ensured the service put people first. They encouraged people to share their views and always looked to see what improvements could be made. The provider ensured there were enough staff available to deliver the care packages. On the whole recruitment practices were meeting requirements. We discussed the need for application forms, and interview questions to cover all employment history, which the provider immediately actioned. Staff consistently reported the provider was approachable and really encouraged them to go the extra mile.

Updated 18 December 2024

People were very positive about the quality of the care. People and relatives told us they found staff were very caring and supportive. A person said, “My carers arrive at a perfect time. They always stay the full length. They are lovely girls and they are excellent carers.” People and relatives felt staff took the time to support individuals to be as independent as possible. They felt the service had a positive impact on their lives. People were encouraged to make their own decisions.

People felt safe and their dignity and human rights were fully promoted. A relative said, “We have found the staff really understand how to look after [person’s name]. They are very kind and considerate. [Person’s name] thinks a lot of them.” A person said, “I can’t praise them enough. They are all lovely and look after me well.” People and relatives felt staff were suitably trained, knowledgeable and skilled to provide the care service they needed.

People told us they felt listened to and consulted around how their care and support should be provided. People felt able to complain and were confident that if they did, action would be taken, and improvements would be made. A relative said, “In the past if I had any concerns I would speak with [provider’s name] who would deal with it. These were sorted and I have had no concerns since then.”