During an assessment under our new approach
At the last inspection we identified a breach of regulation in relation to the oversight of the service. Quality assurance processes were not effective at ensuring care and medicine records were up to date and maintained in line with best practice guidance. Audits had not identified the issues. At this inspection, improvements had been made, and the service was no longer in breach of regulations.
Staff knew how to provide safe care. They understood people's needs and how to manage any presenting risks. The provider ensured the assessments were completed in a timely manner and were accurate. The care records clearly detailed people’s needs and were written in a person-centred manner.
The provider promoted a learning culture where staff had access to a wide range of training, which equipped them with the skills and knowledge to work well with people. As part of the staff induction programme, the staff from overseas completed learning about preparing and cooking nutritious meals, which were culturally appropriate for the people they supported. Staff found the training really supported them to provide the best care possible for the people who used the service.
The provider ensured the service put people first. They encouraged people to share their views and always looked to see what improvements could be made. The provider ensured there were enough staff available to deliver the care packages. On the whole recruitment practices were meeting requirements. We discussed the need for application forms, and interview questions to cover all employment history, which the provider immediately actioned. Staff consistently reported the provider was approachable and really encouraged them to go the extra mile.