Hope House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes

We found this SARC was providing effective care in accordance with the relevant regulations. We assessed two quality statements from Responsive. Patients can now request to receive care from a male member of staff, this is an improvement from our last inspection where this was not available as an option. Patients did not experience discrimination and staff worked effectively to provide equity in access to care and support. Patients were informed and given choice of treatment options.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff and leaders told us that patient’s care plans reflected the patient’s physical and emotional needs. Patients were informed of treatment options and given choice on what treatment they would like.

Patients’ records were analysed to ensure patient’s needs were identified and responded to. There was evidence of shared decision making on care and treatment. Feedback from patients was looked at and acted on.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff worked to make the SARC as accessible as possible for patients accommodating their needs and wishes. Patients were given choices as to how they would like to be supported. In the previous inspection patients were not offered to be seen by staff of different genders, but at this inspection we saw patients were able to request to see a male member of staff if that was their preferred option. Staff listened to patients and sought ways to improve the service. There has been work in the local communities to promote their service to improve knowledge of the SARC to make sure that everyone can access the care, support, and treatment they need when they need it.

Patients could access the service when they needed. Pathways on accessing the service had recently been amended to improve the timeliness of availability of telephone access for staff. This meant that staff could respond more promptly to referrals to the SARC and get information to inform next steps in patient care. There was also a section in the records about preferences in patients seeing a male or female staff member. Records were analysed to monitor timeliness of response to patients and that they were in line with the SARC’s guidelines. Any gaps or discrepancies were followed up by leaders and addressed as part of the learning culture.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.