Hope House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found that the SARC was providing well led care in accordance with the relevant regulations. We assessed two quality statements on Well-led. At the last inspection there was not effective oversight of the services provided. Policies were not aligned and there was not a clear understanding of roles and responsibilities. During this assessment we found clear and effective governance processes which supported the provision of safe care. Staff were clear on their roles and responsibilities.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

Staff and leaders felt well supported with clear responsibilities and roles. There were systems in place to monitor and review the safety and effectiveness of care. Leaders had effectively implemented new processes and pathways and staff told us that these helped them to identify and respond to patient’s risks. Leaders felt that the governance of the SARC had improved and was now stronger with clearer lines of accountability within the NHS Trust.

Processes were now in place to monitor the performance and quality across the service. There was an effective oversight of services. Staff could now access all required policies and guidance remotely and on site. We saw minutes of governance meetings that showed monitoring and review of the service with actions taken to address issues.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

Leaders and staff focus on continuous learning and improvement across the organisation. The leaders work across the local system and actively contribute to safe effective practice and research. There is learning from when incidents occur and from good practice. Leaders encourage problem solving.

There were processes to reflect on practice and learn from each other. Staff were involved in the development of policies. Regular team meetings take place to share learning, identify areas for improvement along with opportunities for innovation and provide peer support