The Care Quality Commission
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Nottinghamshire Healthcare NHS Foundation Trust

This is an organisation that runs the health and social care services we inspect

Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important:

We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.

Important:

We have published a rapid review of Nottinghamshire Healthcare NHS Foundation Trust and an assessment of progress made at Rampton Hospital since the most recent CQC inspection activity.

See older reports in alternative formats:

Important: We are carrying out checks on locations registered by this provider. We will publish the reports when our checks are complete.

Report from 20 January 2025 assessment

Contents

On this page

Caring

Good

Updated 20 January 2025

Staff were always available to support patients within the health-based place of safety suites. We found patient care and treatment records were personalised and included details of the patients’ potential triggers, coping strategies and the patients’ individual requirements from staff to support them. Managers attended clinical escalation meetings to ensure they had oversight of patient needs and demands on the service. Staff were discreet when speaking to patients and arranged home visits to support patients if required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 3

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Independence, choice and control

Score: 3

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Responding to people’s immediate needs

Score: 3

We spoke with 3 patients being cared for within the 2 health-based places of safety (136 suites), who told us staff were always available, and they felt safe.

Staff told us the team worked with patients to identify what support they needed in a crisis. This was then recorded in a crisis care plan within the patients care and treatment record. Managers told us they attended the clinical escalation meetings to discuss individual management plans where necessary to ensure the patients were managed within the most appropriate setting.

We saw staff engaging in telephone appointments with patients, these were discreet and respectful. We saw staff arranging for an urgent home visit to a patient who was experiencing difficulties.

We looked at 20 care patient care and treatment records, all included details of the patients’ potential triggers, coping strategies and the patients’ individual requirements from staff to support them.

Workforce wellbeing and enablement

Score: 3

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.

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