4ME&U LTD Also known as Devoncare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them.

People’s needs were assessed before they began to use the service. People’s views were listened to when assessments were carried out. The provider carried out regular care reviews and ensure people’s needs continued to be met.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider worked well across teams and services to support people.

Staff told us how they worked with professionals to share information about people to promote positive health outcomes. A relative said, “We’ve become a team – we all care about each other.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans contained information about people’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People told us their care plans were reviewed regularly.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff knew to seek consent before delivering care. People who used the service had capacity to make decisions. Staff had completed training in the Mental Capacity Act.