4ME&U LTD Also known as Devoncare

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding the challenges and needs of people and their communities. People told us, “They are a very good service with reliable and good care standards” and “Absolutely fantastic, you can see it’s an organisation that cares.” A staff member said, “Ultimately, it is about the client and whatever is important to them and giving them the best quality care and support to them that we can.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Staff were positive about the leadership of the service and felt the managers were caring. Staff told us they felt listened to. A staff member said, “The team is dedicated, leadership is encouraging, and the company maintains a strong commitment to excellence in care.” The management team delivered care to people regularly and worked alongside the staff team.

The provider fostered a positive culture where people felt they could speak up and their voices would be heard. Staff told us they were able to raise any concerns and felt they would be listened to. One staff member said, “I feel encouraged to raise any concerns, and I know that my voice is heard. There is a strong culture of openness and transparency, ensuring that any issues are addressed promptly.” The provider told us they had an open-door policy so staff could speak with them. There was a whistleblowing policy in place, so staff knew how they could raise concerns.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. All staff we spoke with told us they felt they were treated fairly. The provider told us they treated staff equally and gave us examples of how they recognised diversity and had made reasonable adjustments to support staff.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The provider had arranged for independent companies to carry out mock inspections. The results of these were positive. The service had received Contractors Health and Safety Scheme (CHAS) accreditation. This meant the service complied with health and safety standards.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. Staff and the provider described how they contacted health and social care professionals when people’s needs changed, or they needed support. Referrals were made to health and social care professionals to ensure the best outcomes for people. A health professional told us the service was responsive, staff knew people well, met their needs and treated them with dignity and respect. When they had raised a concern, this had been addressed quickly.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The provider told us they were currently developing and improving care plans.