4ME&U LTD Also known as Devoncare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People told us they were happy with the care provided. They were involved in care planning with regular reviews to ensure information was kept up to date. Staff and management were passionate about providing person-centred care. A staff member said, “By following a person-centred care approach, I can provide tailored support that enhances their overall quality of life.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider told us they sent staff profiles to people so they could decide if staff were a good match for them. Staff told us they had continuity in the people they supported.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider shared an easy read version of the care plan with us. Staff understood people’s communication needs and supported people to express themselves. One staff member commented, “The staff at Devoncare are always working in ways that best suits that individual and their individual needs” and staff “alter their method of communication to ensure the individual understands all of the information given to them and allow them time to understand and respond.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff knew how to contact health or social care professionals for support.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Staff had completed end of life training and the service had links with the local hospice. End of life care had been discussed at a recent staff meeting to ensure staff knew what to do in the event of a death.