Clairleigh Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Peoples care, and support needs were assessed before they moved into the service. People had access to health care professionals when they needed them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Peoples care, and support needs were assessed before they moved into the service. Assessments covered all aspects of individuals care and support such as, mobility and moving and handling, nutrition and hydration, personal care, communication, mental health and medicines management amongst others. People told us they had access to health care professionals when they needed them. A relative told us, “Upon arriving at Clairleigh, visitors are met with a welcoming and friendly greeting from the reception staff and are required to sign in and out. Entering the home whilst maintaining high security has been made more efficient with the introduction of an intercom system. The current management sets very high standards at the home and, from my experience as a relative, is successful in ensuring these standards are met by the staff and that the residents are kept well informed of all developments and matters of importance at the home. The nursing staff also keep all relatives extremely well informed as to any developments or health issues of their loved ones. The GP visits regularly and is extremely personable and informative.” Another relative commented, “There have been quite a few managers in the last six years, but the current home manager is excellent and I have no concerns about her. Her door is always open, and she is friendly and welcoming. She has the respect of the staff and manages with confidence and ease.”

The home manager told us people had access to healthcare services and support. These services included visiting chiropodists, dentists, and opticians. A GP visited the home on a weekly basis to support people with their medical needs. The home manager told us they worked closely with local authority dementia teams who provided staff with training on dementia awareness.

Care plans were developed and documented within the providers electronic care planning system in line with people's assessed needs. Care plans documented people’s assessed needs so staff could provide person centred care. People were consulted and supported to make choices and decisions for themselves. Staff promoted people's rights and worked within the principles of the MCA to ensure these were upheld.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.