St Vincent's Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and had good relationships with staff. They were able to make choices and were supported with a range of activities as well as to pursue their personal interests and faith. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People using the service and their relatives told us they were well treated. They said staff were kind, caring and considerate. Their comments included, ''The care is wonderful'' and ''I think it is a lovely place.''

The staff spoke about people with fondness and compassion.

We received feedback from an external professional who had regular contact with the service. They told us they were ''confident residents are being well looked after and they consistently appear clean, tidy and well cared for.''

We witnessed kind and considerate care. Staff responded swiftly when people needed them. They used polite and gentle language. People were not rushed and were supported to make choices. Staff made sure they respected people's privacy when talking about them, talking with them and when providing care. Staff asked for people's permission before supporting them and explained what they were doing.

People told us they were treated as individuals. Staff used their preferred names, titles and pronouns.

Staff were able to describe about people's individual needs and how they supported them to meet these.

People's bedrooms were personalised and reflected their interests. People's dietary preferences and how they liked to spend their time were known and respected. Staff were prompt to respond to individual needs and requests for attention or support.

The staff had created personalised care plans which described people's individual needs and preferences. These were regularly reviewed and updated.

People had been asked whether they had preferences about the gender of the staff supporting them. People told us they were able to make decisions about their care. People were given choices and supported to maintain independence. We saw people were offered choices by staff. For example, what they wanted to do, where they wanted to spend time and what they wanted to eat and drink.

Staff told us they understood about people's different communication needs and how to offer them meaningful choices. The activities lead told us about how they spoke with people to identify their interests and hobbies. They organised events and activities to reflect these.

We saw people were offered choices by staff. People were supported to take part in a range of activities.

The provider employed a team of staff to organise and facilitate activities. They were also looking at ways to increase all staff involvement in this to help people meet their social and leisure needs outside of organised activities. We saw people were encouraged to be independent.

The staff told us they felt well supported. They said the management team cared about their wellbeing and did their best to support them.

The provider had various processes to support staff wellbeing. They had an employee 'wellness' package which included confidential counselling and support to staff who needed this and their relatives. The organisation had improved some terms and conditions for staff. The registered manager told us they were looking at ways to support employees to feel more valued and to speak up. These included empowering staff to speak up in team meetings and providing information to help them learn and be part of service improvements.