St Vincent's Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care which met their needs and reflected their preferences. There were examples of how people's health and wellbeing had improved since they moved to the service. People's diverse needs were assessed and met. The service was a Catholic community. The majority of people living at the service were practicing Catholics. There were opportunities for worship and there was full time priest working at the home. People of all faiths were welcome and had opportunities to celebrate their culture and religion. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they received personalised care which met their needs and reflected their preferences.

Staff were able to tell us about the individual needs of people who they were caring for. They knew them well and knew about different aspects of their care. They were able to tell us how they liaised with multidisciplinary teams, including visiting nurses and therapists. They explained how they monitored people's conditions and how care plans were adjusted to reflect changes in their needs.

We observed staff were supportive and attentive. They gave people choices and provided personalised care. For example, we observed 1 person who was experiencing dementia spent a lot of the day walking around. The staff did not restrict them but monitored their wellbeing and made sure chairs were available for them to sit down if they needed. The staff also asked them to help with tasks including taking jugs of water into different rooms. This ensured the person was able move around freely and also felt valued because they were able to help staff.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they had the information they needed about the service and were able to find out information. Menus and information about activities and religious events were displayed. Staff gave people verbal prompts and information about what was happening and helped people to understand this.

Staff told us they had training around good communication. They demonstrated a good understanding about how to provide information to help people make meaningful choices.

Care plans included information about how each person communicated and the support they needed to understand information. There were personalised instructions for staff, for example about checking and monitoring hearing aids and people's glasses.

People told us there were opportunities for them to provide feedback to staff and managers.

Staff were able to explain how people were involved and encouraged to speak up about their experiences. People were supported by the same regular staff and were familiar with them. The staff explained that each month they met with people to review their care plans and discuss how they felt about the service.

There were processes for listening to people. These included managers regularly spending time on the wings where people lived and speaking with them, formal meetings and feedback forms about specific areas of care. For example, there were daily feedback forms regarding food. Relatives and visitors were invited to social events and informal 'drop in' sessions to talk with the management team.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives told us they were encouraged to participate in a wide range of activities. These reflected their individual interests and needs. The service was a Catholic care home and there was provision for people to worship with each other and the priest. There were daily masses, and these were live streamed into bedrooms for people who could not attend the chapel. There was also a range of other organised events and opportunities for praise. People were supported to celebrate special events, festivals and feast days. People and their relatives told us the religious support they received was important to them. Some of their comments included, ''I attend mass every day'' and ''The staff know and understand my religious needs and this is important to me.'' People from other faiths were welcome and the registered manager told us they were looking at ways to provide a more diverse range of worship opportunities for people to celebrate different faiths. The provider ensured people's individual needs were considered when planning care. For example, they had recently changed the type of lightbulbs in one person's room because they had limited sight.

Staff told us supported people with diverse needs. Some staff told us about the support they offered people with their cultural needs. One staff member described how they provided care and support to a person who was blind. They explained how they offered plates of food and described where the food items were for the person to be independent.

The provider had procedures to help ensure people using the service and staff were treated equitably and their individual needs and diversity were respected. Staff came from a range of different cultural backgrounds. We saw some staff shared a cultural heritage with people and were able to utilise their experience to offer personalised care. There was a resident chaplain who lived within the grounds and provided support to meet people's religious needs. The building was designed to enable people to move around independently and without restrictions, apart from where there was a safety risk, such as access to stairwells without support. The provider had produced information for people about different parts of the service, such as the food being offered and leaflets about how to use telephones for people who were struggling with these.