Kelly Healthcare Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives felt they were treated with kindness, compassion and dignity. A person said, “They are always caring and polite”. Another person commented, “They are definitely very kind. They are always doing little extra things for me like keeping things tidy. If I am feeling unhappy, they sit and chat with me.”

Staff were aware of how to treat people with kindness and compassion and gave examples how they supported people in a dignified way. One staff member said, “We give people time and space if they need to use the bathroom.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

People felt their individual needs and preferences were considered. One person told us, “They understand my preferences, they know the way I like my tea made. They apply body lotion to my skin every morning.” There were systems in place to ensure people were delivered individual care, this included ensuring people and those important to them participated in regular reviews.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans in place ensured staff had information available about how they supported people to make choices and remain independent. Staff we spoke with were aware of these plans and how they included people in their care.

The provider listened to and understood people’s needs, views and wishes.

People and relatives felt their needs were responded to. They told us they had the opportunity to be part of regular reviews where they could discuss concerns or changes to their needs.

The leaders told us they held regular reviews of people’s care either face to face and/or over the telephone to ensure they had the most up to date information about people. If needed care could be changed to reflect this.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff we spoke with felt supported by the registered manager, and said it was a good place to work. There were systems in place to consider staff wellbeing and staff felt valued by the support they received.