Kelly Healthcare Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and relatives confirmed their needs were assessed. One relative told us, “At the beginning [staff member] came to mum’s flat to meet us. She went through everything, and a plan was put in place.”

Care plans and risk assessments were developed alongside people, based on these assessments. People’s care was regularly reviewed to ensure it was up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

Leaders told us they had a system in place which used evidence-based tools to assess people’s needs. Staff were aware of these outcomes to ensure they delivered the correct care that people needed.

The provider worked well across teams and services to support people.

A relative told us how staff worked well together. They said, “The carers write up every visit on their phones so that the other carers are aware of what has been done and if there are any problems.”

Staff worked well together, this included sharing information about people through daily notes and attending staff meetings where people’s needs were discussed. There was a system in place to ensure the staff team worked together and alongside other professionals to deliver care to people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

People and relatives confirmed people’s health needs were responded to. A relative told us, “If something is not right with my relation, if she is off colour, the carers keep an extra eye on her. They know the signs of when she becomes sleepy, and her speech is jumbled and know that she might have a urine infection. They phone me or the GP.”

Staff were aware of people’s health needs and the support they needed. People’s health needs were assessed, and plans were in place to monitor these conditions, including when people had diabetes.

The provider routinely monitored people’s care and treatment to continuously improve it.

There were systems in place to ensure people’s needs were identified, assessed and reviewed to ensure positive outcomes were achieved for people. Staff confirmed they were aware of people’s assessed needs and how they delivered support in line with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider was not currently supporting anyone who was not able to consent to their care, however the leaders were able to explain the action they would take if needed. Staff had received training in this area and were aware of the processes to follow.