- Homecare service
Gloriavd Health Care Ltd
Report from 19 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 24 April 2024 to 7 May 2024. The assessment included a site visit to the service on 24 April 2024. Gloriavd Health Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. We assessed the service because there had been concerns identified regarding the quality and safety of the service. We looked at 9 quality statements; Safeguarding, Involving people to manage risks, Safe and effective staffing, Medicines optimisation, Independence choice and control, Equity in experiences and outcomes, Freedom to speak up, Governance, management and sustainability and Learning, improvement and innovation. We found a breach of the legal regulation in relation to governance as quality assurance systems were not effective. We have asked the provider for an action plan in response to the concerns found at this assessment. The overall rating for the service is requires improvement.
People's experience of this service
People were positive about the care they received and said they felt safe. People and relatives told us they felt well supported by staff who were kind and considerate. People and their relatives told us medicines were managed appropriately. People were mostly positive about the service and received consistent care from the same staff teams. The service sought feedback, and results showed people were overall satisfied with their care.