Gloriavd Health Care Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question has been rated good. We reviewed 1 quality statement for this key question. People were satisfied with their care and told us staff were kind and caring. The service gathered feedback from people to understand their experiences of the care provided and this was positive.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff were caring. Comments included, "Carers are very kind and caring, considerate and respectful" and "Caring, yes unquestionably."

The service was seeking feedback from people and results showed people and relatives felt satisfied with their care received. The provider had an equality and human's right policy and we found this was being followed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.