Gloriavd Health Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question has been rated good. We reviewed 1 quality statement for this key question. We found care plans were person centred and people told us staff supported them with their needs. However, we did identify records relating to mental capacity assessments and best interest decisions were not always completed.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us examples where they felt well supported by staff who were kind and caring and the positive impact this had on their lives. Their comments included, "We’ve established a trusting communication I’m impressed by the way the staff do their best for my [relative]" and, "I am grateful for all the support we’ve had from the council, [name of registered manager] and the GP.”

In our review of people's records, we found care plans were person centred and planned around people’s needs. However, we also found records relating to mental capacity assessments and best interest’s decisions were not always fully completed. After our inspection, we received some examples of this being recorded.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.