Teignbridge House Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were kind and respectful. Staff spoke confidently about peoples’ particular needs and how they liked to be supported. Staff described how they observed peoples’ moods and responded appropriately. Staff adopted a strong and visible personalised approach in how they worked with people. Staff treated people with dignity and respect when assisting with personal care ensuring the door was shut and that people were covered by a towel when washing for example. They explained what was happening before providing care and we saw staff ensuring people were comfortable before assisting them with a hoist, so they knew what to do. Staff respected people’s independence and encouraged people to move as much as they could to maintain mobility. People were supported to maintain relationships and networks that were important to them, and visitors were welcomed at any time.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People felt supported with their individual needs, choices and how they chose to spend their day. People said staff were caring and respectful when helping them with daily tasks.

Staff gave examples of how they gave people choice and control. They asked people what they wanted to wear or how they would like a wash.

During the site visits, we saw staff engaging with people in a gentle and sensitive manner. Staff spent time chatting with people and people said they also enjoyed spending time with staff. Staff knocked on peoples’ doors before entering and made sure they had everything they needed on leaving. People had access to their call bells and there were staff visible in the communal areas who were attentive to peoples’ needs.

Care plans contained good information about how people liked to receive support, including personal history and experiences. This information was used to inform care and what activities they would like such as art or gardening.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they all worked well as a team. They recognised there had been improvements needed since the May 2023 inspection and felt they had worked together and were seeing positive changes. They felt proud of their work and were valued by the management team. Staff felt personally supported.

There were regular staff meetings and the provider informed us that a staff meeting had been booked to ensure staff were aware of any changes and the future of the service. There was a staff room and staff were able to take breaks. Staff were visible and able to provide person centred care to people.