Teignbridge House Care Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated as individuals and their views sought and listened to. They were asked for views on how they felt about the service and included in meetings about how the service was managed. People knew how to complain, and relatives said the service took action. For example, improving the laundry service. People said they had access to healthcare and that staff recognised when they were not feeling well. Health professionals expressed confidence in the staff and confirmed referrals were appropriate and timely. The staff were attentive and caring. People were supported to access the community, going for drives and visiting the garden centre for example during our visits. Appropriate activities and one to one sessions were organised well by the activity co-ordinator who knew peoples’ preferences and what they enjoyed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person centred care. Care plans had been re-developed on the new electronic system and were detailed and up to date reflecting individuals needs. People felt they were well cared for and that staff knew them well.

Staff were knowledgeable about peoples’ needs and backgrounds. They spent quality time with them. The activity co-ordinator spent time finding out about peoples’ like and dislikes and used the information to organise person centred activities. For example, one person had had an art exhibition of their work and now their pictures were used to make greetings cards to sell at the service. People were being supported to make journals about their lives with photos of their history, schools and hobbies such as steam trains.

People were seen receiving timely support and care specific to their needs and preferences. There were quizzes and activities that further found out about people which promoted further conversations. For example, there were classes about topics such as the planets and quizzes and discussions about peoples’ favourite holidays.

People felt their needs were well met with up to date information shared with external health professionals appropriately.

Staff knew who to contact in the community to ensure co-ordinated care. For example, they were supporting one person who had expressed a wish to go home by exploring possible safe options.

Health professionals felt care and treatment was delivered in a way that met peoples’ assessed needs

Records showed continuity of care and that staff were following advice from external services involved in peoples’ care.

People and relatives felt they had good communication with the service and were kept up to date about their care and support. Staff had time to speak with people and care plans had good information about peoples’ communication needs.

Staff were knowledgeable about people’s communication needs, ensuring they had their glasses and hearing aids for example and understanding their mental capacity.

People were asked for their views and there were regular residents’ meetings and opportunities for people and families to speak to management and staff. The activity co-ordinator understood people’s needs and supported them to access activities which they would enjoy. For example, people were being supported to make journals about their lives. Information was available about what activities were planned and how to complain or raise a safeguarding issue.

People and relatives told us they felt they had good communication with the staff and management. We saw the provider and managers talking to people and spending time with them. People said they enjoyed living at Teignbridge House and were pleased they had gained a place there.

Management had moved the office to a more prominent place and were able to see visitors and involve people in what they were doing. Staff knew peoples’ needs well and ensured any concerns were dealt with promptly.

There were regular residents meetings with an action plan where ideas and any issues were addressed. A recent residents’ meeting had informed people about what was happening at the service.

People all felt they were able to access the services they needed when necessary.

Staff ensured people had the care they needed and knew how to make referrals to external services.

Health professionals had no concerns about how peoples' needs were met and appropriate referrals made.

Records showed people had received appropriate care including external specialist care and advice.

Care was fully personalised and in line with people’s preferences. People spoke positively of the care staff that supported them and felt as much involved as they wanted to be in planning their care and support. People commented they felt the service was well managed and they could provide feedback or raise issues if they needed to. The office had been moved to near the lounge and we saw people enjoying sitting with the deputy managers.

Staff ensured people living at the service were able to receive any care and treatment they needed. Staff advocated for people when necessary to ensure people had the right treatment at the right time.

Processes were in place to ensure people’s rights and choices were promoted. This included communication support guidelines for each individual. These provided details regarding how best to communicate with people to ensure people were not disadvantaged because of communication challenges.

People felt able to talk to staff about their needs. One person had expressed a desire to go home, and this was being dealt with sensitively taking personal circumstances and support into account. People had up to date treatment escalation plans (TEP) forms stating their wishes and end of life preferences.

Staff said they spoke to people about their needs and recorded their preferences as appropriate. Care plans had just been rewritten for the new electronic system so staff had easy access to information and the system was working well.

Health professionals said they had good communication with the service and had no concerns. The deputy manager said they knew families well and kept them up to date.