Teignbridge House Care Home Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff knew how to respond to peoples’ specific health and social care needs. They were able to recognise any changes in health. Staff were able to speak confidently about peoples’ needs and understood how they contributed to peoples’ health and safety and well-being. People were supported to see appropriate health professionals when necessary. We saw records of health professional input in a timely way.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt well cared for as individuals. Comments were positive. One person said, “Staff do their best for me. It’s very nice here.” Another person said, “I am well cared for. The staff are all incredibly nice here.”

Relatives felt they had good communication about peoples’ needs from staff and management. They were happy with the support provided.

There were comprehensive assessments of peoples’ needs including communication needs. Care plans were regularly reviewed and gave staff clear information about how to support peoples’ current needs.

People and families had been involved in care planning. People said that staff knew what they were doing. For example, we saw staff using safe moving and handling techniques and preparing people to mobilise before offering support.

Staff felt they had enough training to follow good practice and maintain evidence based standards. The cook was aware of peoples’ individual nutritional needs and ensured they had meals that they liked and matched their preferences.

Records showed good understanding of peoples’ individual needs. For example, food and fluid chart were up to date and ensured people were having their nutritional and hydration needs met.

People felt their needs were well met and that staff shared information appropriately with community healthcare teams.

Staff said they worked well as a team and had enough information to meet peoples’ needs.

Community health professionals told us they received good information from staff who were knowledgeable about people.

Care plans were detailed and person centred. Staff ensured external health professional information was included and up to date.

Staff knew how to respond to peoples’ changing needs. People and relatives said they had received the support they needed when required. Relatives told us how their loved ones had seen GPs and dentists and were kept up to date about changing health. One relative said, “They were pro-active when we looked at my mother’s habit and they got a dentist to check”. One person said, “I fell over when I got here but they got a nurse for me and looked after me very well” and “They picked up when I wasn’t feeling well and got a GP for me.”

Staff were able to speak confidently about the people they cared for in detail. For example, it was a sunny day during our site visit, so the provider had ensured everyone had a choc ice and staff made sure people all had plenty of drinks. Where people were not feeling like eating much staff took time to see what they would like, and the provider went to town to purchase these items.

People were supported to see appropriate health care professionals. Feedback was documented in care plans. Records demonstrated how staff recognised changes in peoples’ needs and ensured other health and social care professionals were involved to encourage health promotion.

People felt staff were attentive and knew when their needs had changed, involving health professionals appropriately.

Staff were able to tell us about peoples’ care, for example about pressure care management showing they were regularly monitoring peoples’ needs and taking appropriate action.

Clinical outcomes were good for people who were encouraged to be as independent as possible, for example to maintain mobility and mental engagement. Records were detailed and showed how people were living a good quality of life.

People said they could air their views and make choices with staff. Relatives felt they were kept informed and able to be part of the discussion when appropriate. and “There has always been good communication and I feel the staff genuinely do their best for the residents.”

Staff knew how to communicate with people. They knew how to give people as much choice as possible using visual clues if needed. We saw staff knocking on doors and asking people if they were ready to receive support.

Records were completed around mental capacity and in line with the Mental Capacity Act 2005 (MCA). Any restrictive decisions were discussed as part of a best interest process and reviewed. Capacity was well documented and mental capacity was assessed showing supported decision making. Where appropriate staff had applied to the local authority for Deprivation of Liberty authorisations.