Oaklands Court Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

There was a very friendly and homely atmosphere at Oaklands Court Nursing Home. Staff treated people in a respectful kind and caring manner and people and staff knew each other well. People greeted each other and staff as friends and loved ones.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives were very positive about the staff and their approach to them. Comments included ‘Staff here are amazing, I can talk to the staff, they are kind, funny, thoughtful, and very patient. I have seen six or seven staff today and I have had a hug from all of them!’ ‘I know I would be well looked after. I know the staff talk about the 3 C’s Care, Compassion and Concern’ and they all do that. It is a lovely community here’ and ‘My personal care is handled with respect and dignity’.

Staff were proud of the service and the way staff treated people, and each other. One staff member described how a loved staff member was admitted to the service to be cared for at the end of their life. ‘It’s a very caring home where we all care for each other.’ Another staff member told us ‘The most important thing is to keep the residents happy!’ Acts of kindness were commonplace and part of what staff did on a daily basis. ‘We often just go and get flowers for people just because they like them.’

Visiting professionals were complimentary about the care and support provided. One said, ‘It is a pleasure to come here. I would recommend this place and have. I would have my parents here too.’

All staff were seen to be polite, caring, respectful and genuinely interested in people and wanting to do the best by them. Staff were keen to promote a happy and meaningful life for people. Staff took time to chat and exchange pleasantries. People responded positively to the staff with both showing genuine affection.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.