Oaklands Court Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Choices are offered to people and they are involved in every decision made about them and their daily lives. For those people unable to make decisions due to mental capacity, records demonstrated the MCA was being followed. The register of DoLS applications and authorisations were not up to date and were reviewed and updated immediately.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us they were listened to and were given choices around their care and support. One person described how staff had discussed the use of bedrails. ‘I was falling out of bed and did not want bed guards as felt imprisoned, they were not used, and I had a crash matt on the floor.’

Staff recognised the importance of people giving consent and supported people to make choices and respected these. One staff member told us, ’We always ask for consent and observe for non-verbal consent when appropriate.’ Another said, ‘We promote personal care by people having choices, this can be around who looks after them, either a male or female.’ Staff interaction with people demonstrated that people's choice and involvement was central to the care and support provided. We heard staff giving people choices and being interested in their responses. For example, a staff member was heard to say to a person after shaving them, ‘Would you like me to use skin balm on you now? Would you like the curtain open?’ When thanked the staff member said, ‘You are very welcome.’

When people had been assessed as lacking capacity to make certain decisions Deprivation of Liberty Safeguard (DoLS) applications had been completed appropriately when needed, subsequent authorisations were recorded. The register of DoLS applications and authorisations were not up to date and were reviewed and updated immediately. Records confirmed the Mental Capacity Act, and its principles were being followed.