Little Oaks Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were always treated with kindness, empathy and compassion and staff respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Throughout our visits we observed staff treated people with kindness and affection. One relative had written a thank you card to the home. They wrote, “You are all so brilliant and so caring.” One visiting professional told us staff were extremely welcoming and helpful when they visited the home.

People were treated as individuals and the provider made sure people’s care and support met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were able to follow their own routines which included occupation and leisure activities. Staff supported people to set goals and achieve them. This included taking part in day activities and employment. We observed people were able to take part in individual activities when they chose to. For example, one person went out to an evening social club. One relative told us, “They understand their needs, likes and dislikes.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing.

People were supported to have control over their day to day lives. People were able to decide what activities they wished to take part in. One person told us what they had chosen to do, and we saw staff supported them in their chosen outing. Where people had set routines, staff respected these.

People were able to spend time with others who were important to them, and staff supported people to maintain relationships. One person said, “My goal is always meeting new people. I have lots of friends outside.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they felt listened to and their feelings were respected. One person told us, “They (staff) help me to understand things. They sit me down and calm me down.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt well supported. One member of staff commented, “Your opinion is always listened to. I feel so supported and love my job.”