Little Oaks Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights and understanding challenges and the needs of people and their communities.

The registered manager led by example to promote a culture that was open and inclusive. There were inspirational posters around the home to ensure everyone knew they were unique and valued for who they were. These posters had been chosen by people at the home. Relatives were extremely complimentary about the care and support provided. One relative told us, “There is nothing more they could do as they do an outstanding job.” Another said, “I would recommend this home100%.”

The provider understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The ethos, values, attitudes and behaviours of the registered manager and care staff ensured people lead confident, inclusive and empowered lives. People were treated with respect and dignity and staff treated people as equals. One relative told us, “The leadership is incredible. The stable staff team is mainly because of the manager.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

People and staff told us they would be confident to raise any concerns with the registered manager. One member of staff commented, “You can always raise concerns and be listened to.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

One member of staff said, “New staff bring diversity to the team. We work well together. We are a good team.”

Improvements were needed to ensure the provider had clear and effective systems of governance to support the delivery of good quality care to people.

The provider visited the home on a monthly basis to monitor quality and address issues. However, records of these visits were not detailed and did not have information about action which needed to be addressed or had been actioned. This meant there was no evidence of how quality monitoring was effective in ensuring ongoing improvements. The provider contacted us following the visit to give assurances that this would be addressed.

The provider carried out annual surveys for people and staff to seek their views on the care and support provided at the home. Completed surveys showed a high level of satisfaction.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

Staff worked with people, their representatives and professionals to build a culture that focused on enabling people to enjoy their lives. One person told us, “There’s nowhere else I’d rather be.”

The model of care was in line with current best practice guidance right support, right care, right culture. The registered manager and provider worked with people, their representatives and staff to build a culture that focused on enabling people to enjoy a full life.

There was constant interaction between staff and people living at the home. This enabled everyone to share ideas and be involved in any changes. One person commented, “This is definitely home. The place you can just be yourself.”